What is your Exchange & Return Policy?
Customer satisfaction is our number one priority at Gryphon’s Moon, and we never want you to settle for an item you are not happy with. Any item purchased from us may be returned for a refund or exchange, provided you return it within 30 days in its original condition. Important! When you return an item, please pack it in a box or padded envelope. Postal equipment frequently tears small items right out of regular envelopes, and we cannot be responsible for items that do not reach us safely.
Please note: We are a mail order business.
We do not have a brick and mortar storefront. Our Gainesville address is for mailing purposes only.
Our address is:
Gryphon's Moon
3557 Tanners Mill Road
Gainesville GA 30507-8828
If you return an item to us, please include a note telling us whether you want to return or exchange it. You do not need to include a copy of your receipt, but we do need your name or order number so that we can look you up in the computer.
For US exchanges, please include $7.00 for return shipping of the new item. For international orders, contact us for return shipping costs.